Internal auditing is fundamental to any quality improvement initiative. At present many hospital laboratories are adopting the ISO 15189. A fundamental element of all Quality Management System standards is the measurement of system & process performance. The method for determining this is to conduct internal audits. Trained auditors must carry out these audits.

This course focuses on auditing for real quality improvement rather than just compliance. The course provides the delegate with a broad overview of the skills necessary to be an effective internal auditor.

Attending delegates should have a good working knowledge of ISO 15189.

On successful completion of this training course, delegates should be able to:

• Understand the importance of internal auditing within a quality management system
• Understand the responsibilities of Internal Auditors
• Conduct an effective internal audit e.g. plan and organise an internal audit against the organisation’s documented procedures
• Collect and analyse evidence objectively
• Evaluate and report the results of an internal audit

All medical laboratory professionals. Course Programme

• Introduction to Quality Systems (ISO 15189) and the purpose of Quality Audits
• Internal Audit Planning
• Information Gathering
• Audit Preparation
• Opening Meeting
• Conducting the Audit
• Closing Meeting
• Audit checklists – ISO 15189 checklist, sample vertical audit
• Auditor Behaviour
• Non-Conformance Reports
• Corrective Action
• Potential for Improvement Reports
• Day 2 Practical onsite audit