ISO/EN 22320:2018 Security and resilience

ISO/EN 22320:2018 is a standard titled “Security and resilience – Emergency management – Guidelines for incident management.” It provides guidance on establishing, implementing, operating, monitoring, reviewing, maintaining, and improving incident management within an organization. Here are key aspects of ISO/EN 22320:2018:

Scope of ISO/EN 22320:2018

  1. Incident Management Framework:
  • It defines principles, concepts, and processes related to incident management, aiming to enhance an organization’s resilience and ability to respond effectively to incidents.
  1. Applicability:
  • The standard is applicable to all types and sizes of organizations, including public, private, and non-profit sectors, involved in managing incidents that could disrupt their operations.
  1. Integration with Other Standards:
  • ISO/EN 22320:2018 is designed to complement other standards related to security, resilience, and emergency management, providing a comprehensive framework for incident management.

Key Components of ISO/EN 22320:2018

  1. Guidelines for Incident Management:
  • Provides guidelines on preparing for, responding to, and recovering from incidents, including coordinating resources, communication strategies, and operational procedures.
  1. Roles and Responsibilities:
  • Defines roles and responsibilities of personnel involved in incident management, ensuring clear accountability and effective decision-making during incidents.
  1. Continuous Improvement:
  • Emphasizes the importance of continuous improvement through exercises, drills, and lessons learned from previous incidents to enhance preparedness and response capabilities.
  1. Coordination and Collaboration:
  • Encourages coordination and collaboration with relevant stakeholders, including emergency services, governmental authorities, and community organizations, to achieve a unified response to incidents.
  1. Documentation and Reporting:
  • Outlines requirements for documenting incident management procedures, recording incidents, and reporting on response actions and outcomes for review and improvement.

Benefits of ISO/EN 22320:2018

  1. Enhanced Resilience:
  • Helps organizations build resilience by systematically managing incidents, minimizing disruptions, and maintaining continuity of operations.
  1. Improved Response Capabilities:
  • Establishes structured processes and procedures for incident response, ensuring timely and effective actions to mitigate the impact of incidents.
  1. Risk Reduction:
  • Supports risk reduction through proactive incident planning, preparedness measures, and adaptive response strategies based on identified vulnerabilities and threats.
  1. Compliance and Assurance:
  • Facilitates compliance with regulatory requirements and enhances stakeholders’ confidence in the organization’s ability to manage incidents effectively.

Conclusion

ISO/EN 22320:2018 provides a valuable framework for organizations to strengthen their incident management capabilities, ensuring they can respond promptly and effectively to various types of incidents. By following its guidelines, organizations can improve resilience, reduce risks, and enhance their overall ability to maintain operational continuity during disruptions.

ISO/EN 22320:2018 is a standard titled “Security and resilience – Emergency management – Guidelines for incident management.” It provides guidelines and recommendations for incident management within organizations to enhance their resilience and ability to respond effectively to emergencies and disruptions.

Here are key aspects and components of ISO/EN 22320:2018:

Scope and Purpose

  1. Incident Management Framework:
  • ISO/EN 22320:2018 defines principles, concepts, and processes related to incident management. It aims to help organizations establish, implement, operate, monitor, review, maintain, and continually improve their incident management capabilities.
  1. Applicability:
  • The standard is applicable to all types and sizes of organizations, regardless of their sector or industry. It is particularly useful for organizations involved in managing incidents that could disrupt their operations or impact their stakeholders.
  1. Integration with Other Standards:
  • ISO/EN 22320:2018 is designed to complement other standards related to security, resilience, and emergency management. It provides a comprehensive framework specifically focused on incident management.

Key Components

  1. Guidelines for Incident Management:
  • The standard provides guidelines on preparing for, responding to, and recovering from incidents. This includes establishing incident management policies, procedures, and protocols tailored to the organization’s specific needs.
  1. Roles and Responsibilities:
  • It defines the roles and responsibilities of personnel involved in incident management, ensuring clear accountability and effective coordination during emergencies.
  1. Coordination and Collaboration:
  • Emphasizes the importance of coordination and collaboration with relevant stakeholders, such as emergency services, governmental authorities, and community organizations. This ensures a unified and effective response to incidents.
  1. Continuous Improvement:
  • ISO/EN 22320:2018 promotes a culture of continuous improvement through exercises, drills, and lessons learned from previous incidents. Organizations are encouraged to review and enhance their incident management capabilities based on identified gaps and emerging threats.
  1. Documentation and Reporting:
  • Outlines requirements for documenting incident management procedures, recording incident details, and reporting on response actions and outcomes. This supports accountability, evaluation, and improvement of incident management practices.

Benefits

  1. Enhanced Resilience:
  • Helps organizations build resilience by systematically managing incidents, reducing vulnerabilities, and maintaining continuity of operations during disruptions.
  1. Improved Response Capabilities:
  • Establishes structured processes and procedures for incident response, ensuring timely and effective actions to mitigate the impact of incidents on personnel, assets, and operations.
  1. Risk Management:
  • Supports proactive risk management through scenario planning, risk assessment, and implementation of preventive measures to minimize the likelihood and impact of incidents.
  1. Compliance and Assurance:
  • Facilitates compliance with regulatory requirements and standards related to emergency management and resilience. It enhances stakeholders’ confidence in the organization’s ability to manage emergencies effectively.

Conclusion

ISO/EN 22320:2018 provides organizations with a comprehensive framework for incident management, helping them prepare for, respond to, and recover from emergencies and disruptions effectively. By adhering to its guidelines and implementing robust incident management practices, organizations can improve resilience, reduce risks, and enhance their overall capability to maintain operational continuity during adverse events.

ISO/EN 22320:2018 provides guidelines for incident management within organizations, focusing on enhancing security and resilience. While the standard itself is not something that requires individuals or entities in a mandatory sense, its adoption and implementation are typically beneficial and encouraged for various stakeholders involved in emergency management and resilience efforts. Here’s a breakdown of who might find ISO/EN 22320:2018 relevant and beneficial:

  1. Organizations of All Types and Sizes: Any organization, regardless of its sector or industry, can benefit from implementing ISO/EN 22320:2018. This includes public sector agencies, private companies, non-profit organizations, and community groups that need to manage incidents effectively.
  2. Emergency Management Professionals: Professionals involved in emergency management, including emergency responders, crisis managers, and disaster recovery specialists, can use ISO/EN 22320:2018 as a framework to enhance their operational practices.
  3. Governmental Authorities: National, regional, and local governmental authorities responsible for civil protection, emergency services, and disaster preparedness can adopt ISO/EN 22320:2018 to improve coordination and response capabilities.
  4. Regulatory Bodies: Regulatory bodies and standards organizations may reference ISO/EN 22320:2018 as a benchmark for assessing organizational readiness and compliance with incident management requirements.
  5. Risk Managers and Resilience Planners: Professionals involved in risk management, business continuity planning, and resilience strategy development can utilize ISO/EN 22320:2018 to strengthen their organization’s resilience against various threats.
  6. Community Organizations: Non-governmental organizations (NGOs), community groups, and volunteers engaged in disaster response and community resilience initiatives can benefit from adopting ISO/EN 22320:2018 practices to improve their effectiveness.

Benefits of Implementing ISO/EN 22320:2018

  • Enhanced Resilience: Organizations can improve their ability to withstand and recover from disruptions by following structured incident management processes.
  • Improved Coordination: Clear roles, responsibilities, and communication protocols facilitate effective coordination among stakeholders during emergencies.
  • Continuous Improvement: The standard promotes learning from past incidents and exercises, fostering a culture of continuous improvement in emergency preparedness and response.
  • Compliance and Assurance: Demonstrating compliance with ISO/EN 22320:2018 can enhance stakeholders’ confidence in an organization’s ability to manage incidents and maintain operational continuity.

In summary, while ISO/EN 22320:2018 itself does not mandate compliance, its guidelines and principles are highly relevant and beneficial for organizations and professionals involved in security, resilience, and emergency management efforts across various sectors.

ISO/EN 22320:2018 provides guidelines for incident management to enhance security and resilience within organizations. It is not a mandatory standard in the sense that compliance is required by law or regulation. Instead, its adoption and implementation are voluntary and driven by organizations seeking to improve their incident management capabilities and resilience to disruptions.

Instances Where ISO/EN 22320:2018 Might Be Considered or Required:

  1. Organizational Policies and Requirements:
  • Some organizations may choose to adopt ISO/EN 22320:2018 as part of their internal policies or requirements to standardize incident management practices across different departments or facilities.
  1. Customer or Supplier Requirements:
  • In certain industries, especially those involving critical infrastructure or high-risk operations, customers or suppliers may require ISO/EN 22320:2018 certification or compliance as a condition of doing business.
  1. Regulatory Frameworks:
  • While ISO/EN 22320:2018 itself is not a regulatory standard, it may be referenced or incorporated into national or regional regulations related to emergency management, resilience, or business continuity planning.
  1. Industry Best Practices:
  • Industries prone to significant risks or disruptions, such as utilities, healthcare, transportation, and financial services, may adopt ISO/EN 22320:2018 as part of industry best practices to improve preparedness and response capabilities.
  1. Contractual Obligations:
  • Organizations involved in contracts or partnerships that require a demonstration of robust incident management and resilience practices may integrate ISO/EN 22320:2018 into contractual obligations or service level agreements.

Benefits of Implementing ISO/EN 22320:2018

  • Improved Incident Response: Establishes structured processes and procedures for identifying, assessing, responding to, and recovering from incidents, thereby minimizing disruptions.
  • Enhanced Coordination: Clarifies roles, responsibilities, and communication channels, promoting effective coordination among internal teams and external stakeholders during emergencies.
  • Risk Reduction: Supports proactive risk management through scenario planning, risk assessments, and implementation of mitigation measures to prevent incidents or reduce their impact.
  • Compliance and Assurance: Demonstrates commitment to resilience and emergency preparedness, enhancing stakeholders’ confidence in an organization’s ability to manage crises effectively.

In conclusion, while ISO/EN 22320:2018 is not mandatory, its adoption can offer significant benefits to organizations seeking to strengthen their incident management capabilities and enhance resilience against various threats and disruptions. The decision to implement ISO/EN 22320:2018 should be based on organizational needs, industry requirements, and strategic objectives related to security and resilience.

ISO/EN 22320:2018 provides guidelines for incident management and resilience within organizations. While it is not a mandatory standard in terms of legal or regulatory compliance, its adoption may be required or strongly recommended in various contexts where organizations aim to enhance their emergency management capabilities and resilience. Here are some common scenarios where ISO/EN 22320:2018 might be required or considered necessary:

  1. Critical Infrastructure Sectors: Industries and sectors that are considered critical infrastructure, such as energy, telecommunications, transportation, and healthcare, often require robust incident management practices. ISO/EN 22320:2018 provides a structured framework that helps these sectors prepare for and respond to emergencies effectively.
  2. Governmental and Public Sector Organizations: National, regional, and local governmental agencies responsible for emergency management, civil protection, and public safety may incorporate ISO/EN 22320:2018 into their guidelines or recommend its adoption to improve coordination and response capabilities during emergencies.
  3. High-Risk Industries: Organizations operating in high-risk industries, such as chemical manufacturing, nuclear energy, and aviation, may adopt ISO/EN 22320:2018 as part of their risk management and business continuity strategies. Regulatory bodies or industry associations may encourage or require adherence to such standards to mitigate risks and ensure operational resilience.
  4. Contractual Requirements: Customers, suppliers, or partners in business contracts or agreements may specify ISO/EN 22320:2018 compliance or certification as a condition for engagement. This ensures that organizations maintain consistent and reliable incident management practices across their operations.
  5. Certification and Accreditation Programs: While ISO/EN 22320:2018 itself does not provide certification, organizations may seek certification under related standards (e.g., ISO 22301 for business continuity management) that incorporate aspects of incident management outlined in ISO/EN 22320:2018. Certification bodies and accreditation programs may require alignment with ISO/EN 22320:2018 guidelines as part of their assessment criteria.
  6. Industry Best Practices: In sectors where industry-specific guidelines or best practices recommend standards for emergency management and resilience, ISO/EN 22320:2018 may be referenced or considered as a benchmark for achieving operational excellence and regulatory compliance.

Benefits of Implementing ISO/EN 22320:2018

  • Enhanced Preparedness: Establishes systematic processes for incident identification, assessment, and response, improving organizational readiness to manage emergencies effectively.
  • Improved Coordination: Clarifies roles, responsibilities, and communication channels, fostering better coordination among internal teams and external stakeholders during crises.
  • Risk Mitigation: Facilitates proactive risk management through scenario planning, risk assessments, and implementation of preventive measures to reduce the likelihood and impact of incidents.
  • Resilience and Continuity: Strengthens organizational resilience by ensuring continuity of critical operations and services, even in the face of disruptions or emergencies.

In summary, while ISO/EN 22320:2018 is not universally mandated, its adoption can offer significant advantages to organizations aiming to strengthen their incident management capabilities, enhance resilience, and meet regulatory or contractual obligations in various sectors. The decision to implement ISO/EN 22320:2018 should be driven by organizational objectives, industry requirements, and the desire to achieve operational excellence in emergency management and resilience.

ISO/EN 22320:2018 provides guidelines for incident management and resilience, aiming to enhance an organization’s ability to prepare for, respond to, and recover from emergencies and disruptions effectively. While ISO/EN 22320:2018 itself is not required in a legal or regulatory sense, its adoption and implementation are beneficial for organizations looking to improve their security and resilience practices. Here’s how ISO/EN 22320:2018 can be considered essential or required in various contexts:

Organizational Requirements and Benefits

  1. Operational Continuity: Organizations operating in critical sectors such as healthcare, energy, and finance may adopt ISO/EN 22320:2018 to ensure continuous operation during emergencies. By implementing the standard’s guidelines, organizations can minimize disruptions and maintain essential services.
  2. Regulatory Compliance: While ISO/EN 22320:2018 is not a regulatory requirement itself, regulatory bodies in some industries may encourage or reference compliance with standards related to emergency management and resilience. Adhering to ISO/EN 22320:2018 can assist organizations in meeting regulatory expectations and demonstrating due diligence in emergency preparedness.
  3. Industry Best Practices: In sectors where incident management and resilience are critical, ISO/EN 22320:2018 serves as a recognized framework for implementing best practices. Adopting the standard helps organizations align with industry norms and benchmarks for effective incident response and recovery.
  4. Contractual Obligations: Organizations may be required to comply with ISO/EN 22320:2018 as part of contractual agreements with customers, suppliers, or partners. Contracts may stipulate adherence to recognized standards to ensure consistent service delivery and operational reliability.
  5. Risk Management: ISO/EN 22320:2018 supports proactive risk management by providing guidelines for identifying and mitigating risks associated with emergencies and disruptions. Organizations can use the standard to develop robust risk assessment and mitigation strategies, thereby enhancing their overall resilience.

Implementation Considerations

  • Top Management Commitment: Successful implementation of ISO/EN 22320:2018 requires commitment and support from senior management. Leadership involvement is crucial for allocating resources, establishing priorities, and fostering a culture of resilience within the organization.
  • Training and Awareness: Training personnel on ISO/EN 22320:2018 guidelines ensures that staff understand their roles and responsibilities during incidents. Building awareness among employees promotes a proactive approach to emergency management and encourages adherence to established procedures.
  • Continuous Improvement: ISO/EN 22320:2018 emphasizes the importance of continual improvement in incident management practices. Organizations should regularly review and update their procedures based on lessons learned from exercises, drills, and actual incidents to enhance effectiveness and resilience over time.

Conclusion

While ISO/EN 22320:2018 is not mandatory, its adoption can significantly benefit organizations by improving their ability to manage emergencies and maintain operational continuity. By implementing the standard’s guidelines, organizations can strengthen their resilience, mitigate risks, comply with industry expectations, and enhance stakeholder confidence in their ability to respond effectively to unforeseen events.

I don’t have access to specific case studies on ISO/EN 22320:2018 Security and resilience at the moment. However, I can outline a hypothetical case study based on the principles and benefits of the standard:

Case Study: Implementation of ISO/EN 22320:2018 in a Healthcare Facility

Background:
A large urban hospital, facing increasing challenges from natural disasters and public health emergencies, decides to enhance its incident management capabilities. The hospital serves a diverse community and operates critical care services, making resilience and continuity essential.

Objectives:

  • Strengthen incident management processes to ensure rapid response and continuity of operations during emergencies.
  • Improve coordination with emergency services, governmental agencies, and community partners.
  • Comply with regulatory requirements and industry best practices for healthcare facilities.

Implementation Steps:

  1. Gap Analysis and Planning:
  • Conducted a comprehensive assessment of current emergency preparedness measures and identified gaps.
  • Formed a multidisciplinary team involving hospital administrators, medical staff, emergency response personnel, and IT specialists.
  1. Adoption of ISO/EN 22320:2018 Guidelines:
  • Developed and implemented incident management policies and procedures aligned with ISO/EN 22320:2018 guidelines.
  • Defined clear roles and responsibilities for incident response teams and established communication protocols.
  1. Training and Awareness:
  • Provided training sessions and workshops for staff on incident management procedures and protocols.
  • Conducted tabletop exercises and simulations to test response capabilities and enhance staff readiness.
  1. Integration with Existing Systems:
  • Integrated ISO/EN 22320:2018 guidelines into the hospital’s existing emergency response plans and business continuity framework.
  • Updated information systems to support real-time communication and data sharing during incidents.
  1. Continuous Improvement:
  • Established a process for ongoing review and improvement of incident management procedures based on lessons learned from drills and actual incidents.
  • Conducted regular audits and evaluations to monitor compliance with ISO/EN 22320:2018 and identify opportunities for enhancement.

Results and Benefits:

  • Enhanced Preparedness: The hospital improved its ability to respond promptly and effectively to emergencies, minimizing disruptions to patient care and operations.
  • Improved Coordination: Clear roles and communication protocols facilitated seamless collaboration with external stakeholders, including emergency responders and public health authorities.
  • Regulatory Compliance: By aligning with ISO/EN 22320:2018, the hospital met regulatory requirements and demonstrated a commitment to patient safety and community resilience.
  • Stakeholder Confidence: Patients, staff, and community members gained confidence in the hospital’s ability to manage emergencies, enhancing overall trust and reputation.

Conclusion

Implementing ISO/EN 22320:2018 in this hypothetical case study enabled the hospital to strengthen its security and resilience against emergencies. By adopting structured incident management practices and fostering a culture of preparedness, the hospital not only improved its operational continuity but also enhanced its ability to safeguard patient care and support community well-being during crises. This case study demonstrates how organizations across various sectors can benefit from integrating ISO/EN 22320:2018 guidelines to enhance security, resilience, and emergency management capabilities.

I don’t have access to specific white papers on ISO/EN 22320:2018 Security and resilience at the moment. However, a white paper on this topic would typically provide a detailed exploration and analysis of the standard’s guidelines, principles, and implementation considerations. Here’s an outline of what a white paper on ISO/EN 22320:2018 might cover:

White Paper Outline: ISO/EN 22320:2018 Security and Resilience

  1. Introduction
  • Overview of the importance of incident management and resilience in organizational contexts.
  • Introduction to ISO/EN 22320:2018 and its role in enhancing security and resilience.
  1. Scope and Objectives
  • Explanation of the scope of ISO/EN 22320:2018, including the types of incidents covered and organizational applicability.
  • Objectives of the standard: to provide guidelines for preparing, responding to, and recovering from incidents.
  1. Key Components of ISO/EN 22320:2018
  • Detailed exploration of the key components, such as:
    • Incident management framework and principles.
    • Roles and responsibilities of stakeholders.
    • Communication and coordination protocols.
    • Training and exercises.
    • Continuous improvement processes.
  1. Implementation Guidelines
  • Steps for organizations to implement ISO/EN 22320:2018 effectively, including:
    • Conducting a gap analysis and risk assessment.
    • Developing incident management policies and procedures.
    • Integrating with existing business continuity plans.
    • Training and awareness programs for staff.
    • Establishing metrics and monitoring mechanisms.
  1. Benefits of Adoption
  • Discussion on the benefits organizations can derive from adopting ISO/EN 22320:2018, such as:
    • Enhanced operational continuity.
    • Improved response times and effectiveness.
    • Strengthened stakeholder confidence.
    • Regulatory compliance and alignment with industry standards.
  1. Case Studies and Examples
  • Examples of organizations that have successfully implemented ISO/EN 22320:2018.
  • Case studies demonstrating real-world applications and outcomes of adopting the standard.
  1. Challenges and Considerations
  • Common challenges faced during implementation.
  • Strategies to overcome barriers to effective incident management and resilience.
  1. Conclusion
  • Summary of the key points discussed in the white paper.
  • Final thoughts on the importance of proactive incident management and resilience in today’s organizational landscape.

Additional Resources and References

  • Appendices providing additional resources, such as links to relevant standards, guidelines, and tools.
  • References and citations to support the information presented in the white paper.

A well-crafted white paper on ISO/EN 22320:2018 would serve as a valuable resource for organizations looking to understand the standard, its implications, and the steps required to implement effective incident management and resilience practices. It would provide actionable insights and practical guidance to help organizations enhance their preparedness and response capabilities in the face of emergencies and disruptions.

The industrial application of ISO/EN 22320:2018 Security and Resilience involves various sectors and organizations aiming to strengthen their incident management capabilities and overall resilience. Here are some examples of how different industries can apply ISO/EN 22320:2018:

Healthcare Sector

Scenario: A hospital implements ISO/EN 22320:2018 to enhance its ability to respond to medical emergencies, natural disasters, and public health crises.

  • Implementation Steps:
  • Incident Management Framework: Develops standardized procedures for incident identification, response, and recovery.
  • Coordination: Establishes clear communication channels with emergency responders, healthcare providers, and public health authorities.
  • Training: Conducts regular training and drills for staff to ensure readiness during emergencies.
  • Integration: Integrates incident management with existing healthcare protocols and regulatory requirements.
  • Benefits:
  • Patient Safety: Improves patient care continuity and safety during emergencies.
  • Operational Continuity: Maintains critical healthcare services even during disruptive events.
  • Compliance: Meets regulatory requirements and accreditation standards related to emergency preparedness.

Manufacturing Sector

Scenario: A manufacturing plant adopts ISO/EN 22320:2018 to mitigate risks associated with production disruptions and supply chain interruptions.

  • Implementation Steps:
  • Risk Assessment: Identifies potential risks and vulnerabilities to production operations.
  • Business Continuity Plan: Develops strategies to minimize downtime and ensure continuity of manufacturing processes.
  • Supplier Coordination: Establishes protocols for communicating with suppliers and managing supply chain disruptions.
  • Employee Training: Trains employees on emergency response procedures and safety protocols.
  • Benefits:
  • Operational Resilience: Reduces the impact of incidents on production schedules and output.
  • Supply Chain Management: Improves coordination with suppliers to minimize disruptions and delays.
  • Cost Savings: Reduces financial losses associated with downtime and recovery efforts.

Public Sector

Scenario: A municipal government implements ISO/EN 22320:2018 to enhance emergency management capabilities and public safety.

  • Implementation Steps:
  • Emergency Response Planning: Develops comprehensive plans for various types of emergencies, including natural disasters and civil unrest.
  • Interagency Coordination: Facilitates collaboration among emergency responders, law enforcement agencies, and community organizations.
  • Community Engagement: Educates residents about emergency preparedness and response measures.
  • Technology Integration: Utilizes technology for real-time communication and information sharing during emergencies.
  • Benefits:
  • Effective Response: Improves response times and coordination during crises, ensuring swift assistance to affected communities.
  • Public Trust: Enhances public trust and confidence in government’s ability to manage emergencies.
  • Resilient Infrastructure: Strengthens infrastructure resilience against potential threats and hazards.

Financial Sector

Scenario: A financial institution adopts ISO/EN 22320:2018 to safeguard operations and customer assets during disruptions.

  • Implementation Steps:
  • Business Continuity Management: Establishes protocols for maintaining essential financial services and transactions.
  • Data Security: Enhances cybersecurity measures to protect customer data and financial assets.
  • Regulatory Compliance: Ensures compliance with regulatory requirements related to financial stability and customer protection.
  • Crisis Communication: Develops communication strategies for notifying customers and stakeholders during incidents.
  • Benefits:
  • Risk Mitigation: Reduces financial and reputational risks associated with operational disruptions.
  • Customer Confidence: Maintains customer trust by ensuring uninterrupted access to banking services.
  • Regulatory Alignment: Meets regulatory expectations for resilience and continuity planning in the financial sector.

Conclusion

The industrial application of ISO/EN 22320:2018 varies across different sectors but shares common goals of enhancing incident management, maintaining operational continuity, and improving overall resilience. By adopting the standard’s guidelines and principles, organizations can mitigate risks, improve response capabilities, and safeguard their stakeholders’ interests during emergencies and disruptions. Each sector adapts ISO/EN 22320:2018 to its specific operational context, regulatory environment, and risk profile to achieve sustainable resilience and long-term business continuity.

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